
FREQUENTLY ASKED QUESTIONS
DO SHIPPING COSTS CHANGE BASED ON MY ORDER SIZE?
We offer flat-rate shipping based on your order total:
- Orders $150 and up | $0.01 Shipping
- Orders $100 - $149.99 | $9.99 Shipping
- Orders $50 - $99.99 | $14.99 Shipping
- Orders $0 - $49.99 | $19.99 Shipping
This means the more you order, the more you save on shipping, and orders of $150 or more ship for just one penny!
LIST OF STATES THAT WE DO NOT SHIP TO
We are working to expand our reach all the time! However, please note Whiskey JYPSI is currently unavailable to ship to the following states:
Alabama, Alaska, Arkansas, Hawaii, Indiana, Illinois, Louisiana, Maine, Mississippi, Montana, South Dakota, Tennessee, Utah, Vermont, West Virginia and Wyoming.
WHY DO WE SHIP THIS WAY?
Spirits and liquor sales is one of the most highly regulated industries on the planet, and with the way state laws are currently written, Whiskey JYPSI is not legally allowed to distribute products directly.
In order to comply with laws and regulations governing the transportation of alcohol between different states, Whiskey JYPSI relies on our fulfillment partner, SpeakeasyCo/Flaviar, and local third-party carriers who are authorized to deliver your shipments directly to you.
Billing Information:
Orders are placed through licensed retailers. Charges for any purchase will appear as SpeakeasyCo/Flaviar.
Age Confirmation and Delivery:
- By using the website and making a purchase, customers confirm they are at least 21 years of age, accept terms of service, and acknowledge that for delivery to be completed someone 21+ must be present.
- PO BOX, MILITARY BASES, POSTAL FORWARDING LOCATIONS (UPS/FEDEX, USPS, Walgreens, etc.) are not valid for delivery and may be held from shipment until a new address can be provided or will encounter failed deliveries resulting in a return to sender.
- We do not offer refunds of orders returned due to address issues or an adult not being present for delivery.
Shipping Information:
- SpeakeasyCo/Flaviar relies on local third-party carriers to deliver alcohol shipments between different states.
- Orders typically arrive within 15 business days. Business days exclude weekends and national holidays.
- Tracking information is typically provided via email once the order has been packaged.
- Tracking scans may not update until the final carrier in your state receives the shipment at their delivery depot.
As your product makes its way from our warehouses to you, it sometimes has to transfer carriers multiple times making it impossible for us to provide a single tracking number to you. That said, please rest assured that if you are waiting for your tracking number or order status to update, it’s likely already on the way—we simply cannot provide status or tracking information with it changing hands multiple times in transit. Again, we must ship this way in order to stay compliant with laws and regulations governing the transportation of alcohol between different states.
Orders placed during peak holiday season, on presale, or if the item is on backorder will see extended processing and shipping times. Carriers typically deliver Monday–Friday 8am–9pm (weekend-only deliveries are not available). We recommend shipping to an unsecured residence where someone (21+) is available throughout the day. Security gates can inhibit delivery and are counted as attempts.
Customers are responsible to track and plan for product arrival to the best of their ability. (Adult signature required). We understand that tracking updates may vary depending on your third-party carrier. Got questions? Please reach out to the SpeakeasyCo/Flaviar support team at help@flaviar.com
Sales and Returns:
All sales are final; no returns or exchanges.
Order Modifications:
We are unable to update addresses or cancel orders once labels have been printed and/or while they are in transit. Customers are responsible to provide accurate information at time of purchase. If you need to make changes, please email help@flaviar.com within 2 hours of purchase. Our team will make every effort to accommodate your requests. However, changes may not be possible after purchase and cannot be guaranteed.
Delivery Attempts and Reshipment:
A carrier will make up to 3 delivery attempts, requiring an adult (21+) signature. Deliveries are typically attempted Monday–Friday from 8 am to 9 pm; weekend-only delivery is not available.
It’s recommended to ship to an easily accessible location where someone is available throughout the day to help ensure delivery. If returned due to address issues (invalid or incorrect), security gates, or unsuccessful delivery attempts where an adult 21+ signature is required, there is a $40 fee to have the order reshipped. We do not offer refunds on returned orders. Kindly note we are charged $20 for the return shipping and an additional $20 should you choose to reship, the $40 reship fee covers the shipping costs associated with your order.
Missing or Damaged Items:
In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received. Issues must be reported within 10 days of delivery. A replacement will be offered based on availability or a refund on items missing/damaged.
In the event your package was not delivered or was damaged while in transit, customers are responsible to report non-delivery within 30 days of the shipping date. After 30 days we are no longer able to offer a refund or replacement of said purchase.
For more assistance, please contact help@flaviar.com
UNKNOWN CHARGE ON MY CREDIT CARD, WHO IS SPEAKEASY?
Payment is collected immediately upon order placement, regardless of when the item ships. Charges will reflect Speakeasy Co/Flaviar. We Provide the opportunity for brands to own their own growth, customer relationships, and stay three-tier compliant. Speakeasy handles the technology, warehousing, and order fulfillment.
WHY DID I GET A CHARGE ON MY CARD IF I DIDN'T GET A CONFIRMATION EMAIL?
A tracking email will be provided once the order has completed fulfillment. The most current tracking information should update when shipped, and once an order has been received by the local carrier to their delivery depot. Once received by your local carrier, tracking should update regularly.
DO I HAVE TO SIGN FOR MY PACKAGE?
Yes, all alcohol shipments need to be accepted by an adult of at least 21 years of age. We recommend shipping to an address, whether home or workplace, where someone would be available during the day to accept the delivery. We can not ship to PO Boxes, Military Bases, or Walgreens/UPS/FedEx locations.
HOW DO I CHANGE MY DELIVERY ADDRESS?
Please reach out to help@flaviar.com to request an address change as soon as possible, we will do our best to accommodate. Please provide new shipping address within your request.
If an order has been fulfilled or shipped, changes may not be available and/or charges may apply. After purchase, order changes cannot be guaranteed.
CAN I MAKE CHANGES TO MY ORDER?
If you need to make changes, please email help@flaviar.com within 2 hours of purchase. Our team will make every effort to accommodate your requests. However, changes may not be possible after purchase and cannot be guaranteed.
WHY CAN'T YOU SHIP TO MY LOCATION?
The spirits industry is one of the most heavily regulated industries in the world. Due to rules and regulations paired with carrier reach, we are limited to certain states and zip codes at this time. We hope to be able to expand our reach in the future!
WHAT SHOULD I DO IF MY ORDER WAS RETURNED?
Orders will be returned after the maximum number of delivery attempts have been made. A carrier will make up to 2-3 attempts to complete your delivery with an adult signature. Please note reshipment and/or return fees may apply. Contact help@flaviar.com for order assistance.
CAN YOU HOLD MY ORDER?
We are unable to hold orders within our warehouse or with any third party carriers. Thank you for your understanding.